About Visual Support
The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen. To use this application you must be...
The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
• HD Audio
• Video frame rate auto adapt
• Screen sharing and co-browsing
• Live remote pointer
• 2 ways drawing and annotations
• Pause video, photos and picture saving
• Session recording
The App can access your stored data if the remote agent requests it, and only if you authorize it explicitely. The app also allows the remote agent to capture, store, process and retain photos taken during the live interactive session.
Previous Versions
Here you can find the changelog of Visual Support since it was posted on our website on 2016-12-26 05:17:10.
The latest version is 7.1.2 and it was updated on 2024-04-22 12:56:53. See below the changes in each version.
Visual Support version 7.1.2 Build 1
Updated At: 2024-04-11
Changes: We updated user data usage and collection information.
Visual Support version 7.1.0 Build 7
Updated At: 2024-03-11
Changes: In this release, we continued to improve our new solution, Sightcall VISION.
In particular, we added snapshots for Mobile agents, screencast for guests.
On top of that, we also added AR Measure and AI Classification for VISION: Self-guided.
AR Measure turns your device into a tape measure, Classification helps you identify a specific object in a scene.
And as usual, we also improved performance and stability.
Visual Support version 7.0.4 Build 0
Updated At: 2024-02-14
Changes: In this release, we added information about Stored data access.
Visual Support version 7.0.3 Build 0
Updated At: 2024-02-06
Changes: In this release, we improved media caching and download for Sightcall VISION.
Visual Support version 7.0.2 Build 1
Updated At: 2024-01-11
Changes: In this release, we fixed an issue where call audio could stop working after receiving a notification sound.
Visual Support version 7.0.1 Build 1
Updated At: 2023-12-13
Changes: In this release, we fixed an issue where Guest couldn’t hear Agent after receiving a sound notification.
Visual Support version 7.0.0 Build 0
Updated At: 2023-12-01
Changes: This release is very special as we introduce our brand new product, Sightcall Vision! Benefit of self-guided and human-guided assistance, with a modern experience and simple to use features.
We don't forget our classic version and we improved the experience for:
- calls with several users
- GPS
- RealWear Voice commands
Visual Support version 6.0.4 Build 0
Updated At: 2023-10-04
Changes: New features:
- Guest can now cancel a call while in waiting queue
Bugfixes:
- ACD: if network is lost while in queue, guest is notified and can rejoin if network is back
- ACD: if guest is in waiting queue and he switches app, his session and position in queue are kept
Visual Support version 6.0.3 Build 0
Updated At: 2023-09-19
Changes: Bugfix:
- in some special webRTC cases, app could crash
Visual Support version 6.0.1 Build 0
Updated At: 2023-06-28
Changes: Digital Flows: added Accuracy to GPS
Disclaimer
Official Google Play Link
We do not host Visual Support on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Visual Support is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
